Overview
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer exchanges and store credit within 30 days of purchase.
Exchange and Store Credit Eligibility
To be eligible for an exchange or store credit, please ensure that:
• The item was purchased within the last 30 days.
• The item is unused, in the same condition that you received it, and in its original packaging.
• You have the receipt or proof of purchase.
Non-Exchangeable Items
Certain items are not eligible for exchange or store credit, including:
• Intimate apparel (such as lingerie, swimwear) for hygiene reasons.
• Custom or personalized items.
• Sale or clearance items.
• Gift cards.
Exchange Process
1. Contact Us: Email our customer service at [your email address] to initiate the exchange process. Please include your order number, reason for the exchange, and any relevant photos if the item is damaged or defective.
2. Exchange Authorization: Once your exchange is approved, you will receive an Exchange Authorization (EA) number and instructions on how to return your item for an exchange.
3. Ship the Item: Pack the item securely in its original packaging and include the EA number inside the package. Ship the item to the address provided in the exchange authorization email.
4. Processing the Exchange: Once we receive your item, we will inspect it and process the exchange. You will receive an email notification once your exchange is on its way.
Store Credit
If you do not wish to exchange your item for another, you can opt for store credit:
• Once your returned item is received and inspected, we will notify you of the approval or rejection of your store credit.
• Approved store credits will be issued in the form of a digital gift card that can be used for future purchases on our website.
Late or Missing Store Credits
If you haven’t received your store credit yet:
• Check your email for the store credit notification.
• Contact our customer service team at [your email address] if you have not received your store credit within 5 business days after we have approved your return.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item for an exchange. Shipping costs are non-refundable.
Contact Us
If you have any questions about our exchange and store credit policy, please contact us at:
• Email: customerservice@wingiee.com
• Phone: [your phone number]
This policy ensures that customers are aware of the exchange-only policy and the process involved. Customize the contact information and any other specific details as needed for your store.